Sunline Tech · Lebanon

WhatsApp Support Privacy Notice

Last updated 9 November 2026

This notice explains how Sunline Tech handles information when you contact Sunline through its WhatsApp support channel. Sunline provides support for its products and services and can be reached at info@sunline-tech.com.

Information we use

When you send a WhatsApp message, the service receives your WhatsApp number, the message you send, and information needed to process it, such as its timestamp and message identifier. If you choose to contact our staff separately, they may use the information you provide to help with your request. Please avoid sending passwords, payment-card details, or sensitive documents in chat.

How we use it

We use this information to respond to questions about Sunline products and services, direct requests to the appropriate support contact, and maintain the reliability of the service. Automated replies may use Sunline’s support knowledge base. If you prefer to speak with a person, email our team.

Service providers and storage

Meta provides WhatsApp and the WhatsApp Business Platform. Cloudflare hosts the service that receives messages and processes automated replies. Messages may be held temporarily for processing. The service can retain message identifiers and routing outcomes for troubleshooting and to prevent duplicate replies. Information sent to our team separately may be kept as needed to handle your request and meet applicable obligations.

Your privacy requests

To ask about your information or request access, correction, or deletion, email info@sunline-tech.com with the subject “WhatsApp privacy request.” Include enough information for us to identify the conversation. We may need to verify your identity before acting on your request.